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IT Systems Support Associate

University of Georgia
retirement plan
United States, Georgia, Athens
Jul 18, 2024
Posting Details
Posting Details


Posting Number S12249P
Working Title IT Systems Support Associate
Department SRVPAA-Institute of Higher Ed
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
The Louise McBee Institute of Higher Education is an academic unit of the University of Georgia committed to advancing higher education policy, management, and leadership through research, graduate education, and outreach. The McBee Institute's mission encompasses higher education issues at the campus, state, national, and international levels.
College/Unit/Department website https://ihe.uga.edu/
Posting Type External
Retirement Plan TRS or ORP
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
Standard office hours of 8:00am-5:00pm with potential sporadic night/weekend work.
Advertised Salary $43,000 - $45,000
Posting Date 06/18/2024
Open until filled Yes
Closing Date
Proposed Starting Date 07/22/2024
Special Instructions to Applicants
Location of Vacancy Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Information


Classification Title IT Systems Support Professional
FLSA Exempt
FTE 1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
We encourage all applicants with relevant experience to be successful in this role to contact Jade Gotter with questions concerning qualification requirements.
Position Summary
This position is responsible for managing IT core infrastructure and functional processes. Responsible for maintaining additional security measures and proactively engages in project management/coordination for the McBee Institute of Higher Education's faculty, staff, advisers, and students.
Knowledge, Skills, Abilities and/or Competencies
IT desktop operating system, Windows and Mac OS, Windows server administration, Linux server administration, relational and non-relational databases, application support, project management databases, asset management and research competency.
Physical Demands
Lift 40 pounds, navigate stairs, bending, maneuvering around desks, equipment, etc., and sit for extended periods of time in front of a computer.
Is driving a responsibility of this position? No
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities


Duties/Responsibilities
Desktop and Academic Support

  • Lead annual and one-time requests for Student Technology Fees.
  • Serve as the first point of contact for IT support requests for faculty, staff, students, and guests.
  • Provide all aspects of support for desktop computers (Windows and Mac) including security, peripherals, and software.
  • Troubleshoot technical issues with computers, printers, projectors, etc. and eliciting outside support as needed.
  • Consult with faculty and staff in the department to ensure that IT standards and practice meet their needs.
  • Manage classroom computer maintenance and upgrades.
  • Support and maintain systems and processes related to newly approved online MEd program.

Percentage of time 25


Duties/Responsibilities
Proactive Processes

  • Communicate effectively to faculty and staff concerning IT issues, policies, procedures.
  • Create documentation, participate in assigned teams or committees, attend meetings, and work with colleagues as a mentee with EITS and Franklin College personnel.
  • Develop training materials and presentations upon request.
  • Monitor IT practices, explore alternatives and recommend solutions, and assist with planning and problem solving.
  • Serve as liaison for vendor support, gather quotes, and initiate purchase requests.
  • Help optimize workflow and review processes to ensure optimal efficiency and effectiveness.

Percentage of time 20


Duties/Responsibilities
Project, Asset, and Facilities Management

  • Participate in complex IT projects with a department or college-wide scope.
  • Provide project oversight for a variety of internal and third-party data and software products and contracts, specifically USG and UGA partner units, Acuity Server Administration, Pantheon, Amazon Web Services, and the National Center for Education Statistics.
  • Engage in inventory tracking and life cycle management for desktop/laptop computers and related devices.
  • Initiate updates to the building's alarm and door lock schedules; work with security team on alarm issues; monitor and report on building fire alarm panel and AED equipment; secure and assign building keys.
  • Enter and monitor FMD work requests to resolve facility issues as they arise (e.g. plumbing, pest control, etc.); discuss general building upkeep and special cleaning projects with custodial supervisor and staff.

Percentage of time 20


Duties/Responsibilities
Security/Standards Management

  • Serve as unit security liaison by being a campus domain network liaison (DNL); this position will work with EITS and colleagues to diagnose and resolve wired and wireless network connectivity issues.
  • Serve as Security Officer for federal datasets, maintaining secure environment, passwords, and proper protocol.
  • In collaboration with faculty, staff, and colleagues, develop security standards and practices or computer services.
  • Use the planning process to seek alignment with college and university-level standards and practices.
  • Scan server files for vulnerabilities and storage for restricted data to include SSN#s.

Percentage of time 15


Duties/Responsibilities
Website and Network Management

  • Provide security and maintenance for the MIHE Drupal 8 website.
  • Make functional upgrades to website using Linux software.
  • Re-image lab desktop computers quarterly to maintain security and function of the lab.
  • Upgrade server operating systems.
  • Process and monitor server file migration to ensure all folders, permission/group policies are appropriately applied.
  • Provide support for network switch migrations.
  • Emergency technical support as needed.

Percentage of time 20
Applied = 0

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