Account Manager - Sports

WorldStrides is the nation's largest provider of educational student travel. Committed to enriching students' lives by enhancing classroom instruction, we collaborate with educators to design interactive programs that focus on curriculum, content, and fun. Since our founding in 1967, more than 6 million students have traveled worldwide on our programs. WorldStrides is the only student travel company in the nation to offer accredited travel programs that give participants the opportunity to earn high school and college credit and K-12 teachers the opportunity to earn professional development points.

WorldStrides Sports are the sports travel experiences that WorldStrides offers. We take teams around the world to challenge new opponents, boost skills, and gain memorable experiences that last a lifetime. The primary program focus is on soccer travel to European destinations, serving youth club, high school, Olympic development, and university teams through customized sports tours, tournaments, and competitive play.

Objective:

The Account Management team is a collaborative team that cares about, supports, and learns from each other. Beyond our normal day-to-day activities, the overarching goal of this position is to nurture the business from the programs, clubs, schools, etc. that we currently work with by offering excellent pre-tour service and by consistently achieving or surpassing targets for renewal of existing programs.

What you will do as an Account Manager:

-Ensure a successful pre-tour experience and that all aspects of the agreed program are arranged to the satisfaction of the program leader, within our standard budget and policy framework.

-Develop strong relationships with all Program Leaders upon selling or inheriting the account. Respond to inquiries or requests promptly via phone or email, engage personally with Program Leaders to determine long-and-short term needs, and problem solve quickly and creatively on behalf of Program Leaders.

-Maintain accurate and up-to-date computer and documentation on all customer data, telephone contact, price quotes, and written correspondence.

-Work effectively and in tandem with Sales, Operations, Program Management, Program Associates and Financial Service Representatives, as well as any other colleague within WorldStrides.

-Resell Program Leaders on future tours and inherit new clients that have been closed by Account Executives.

-Comprehend the sports travel industry with interest to learn more regarding our competition.

-Understand and support all policies, procedures, and overall business strategies of WorldStrides.

-Assume additional responsibilities as requested.

Our culture

WorldStrides is a progressive organization with strong values that align with our business goals. We care deeply about the growth and happiness of every member of our team. We believe that people work best when they are given a flexible but supportive work environment and thus strongly encourage creativity and new ideas from all employees. Joining our team means becoming part of a collaborative culture that values each individual's opinions. WorldStrides seeks to promote diversity, equity & inclusion (DEI) through our DEI council. This council creates strategies to foster diversity, equity, inclusion and belonging within WorldStrides.

What's in it for you?

• Fun & driven environment - happy hours & company outings
• We train you and promote from within. Our managers, directors, and VPs came up through the ranks
• Medical, Dental, Vision, 401K Match
• 18 PTO days to start - PTO goes up every year with a cap of 27 days
• Tuition reimbursement up to $2,000 annually or $1000 towards professional certification annually
• Opportunities for paid travel
• Possibilities for flexible work from home benefits
• Encouraged participation in our Diversity, Equity & Inclusion council and groups

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

What you'll need to be successful: People from a variety of life-experiences have been successful in this role. Here are some call outs, but if you think this role is a good fit for you, then you should apply!

* Bachelor's Degree required.
* Two years of proven performance in a sales or account management position
* Knowledge of international destinations/international travel experience preferred.
* Background in sport strongly preferred.
* Industry experience a plus, but not required.
* Proven history of managing accounts, strong customer service and revenue retention/growth
* Strong interpersonal skills - excellent verbal and written communication skills, with a professional telephone
and video call demeanor.
* Strong attention to detail, documentation, time management and organizational skills
* Sense of urgency and commitment; demonstrated ability to meet individual and sales team goals.
* Ability to work in a fast-paced, deadline-oriented, data-driven environment. Adaptable to frequently changing
systems and workloads.
* Ability to maintain a proactive and solution-driven attitude.
* Ability to significantly increase time commitment as needed to meet company objectives.
* Ability to balance customer service expectations with business considerations.
* Proficient in computer skills and able to learn new technologies with appropriate support and training.
* Ability to drive an automobile, comfortable with airline travel.
* Able to travel domestically and internationally to develop and facilitate client relationships and attend industry
conferences and customer events.