Senior Consultant, Program Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Senior Consultant for Client Services Acquisition Integration is a critical role within the Global New Service Experience team responsible for programmatically managing integration efforts for newly acquired entities into the Client Services function and Visa more broadly.

This individual will assist in defining and refining repeatable integration playbooks and act as the Client Services integration program lead for specific acquired entities. A key aspect of this role will be ensuring a consistent approach to all aspects of integration. This will require strong program management skills with a focus on following a structured playbook and tracking/managing integration activities. Additionally, this individual will be a key liaison for cross-functional business units and will be tasked with developing effective working teams capable of solving complex business goals with successful outcomes.

This leader will directly interact with diverse, cross functional teams to drive agendas, track progress, develop executive readouts, and successfully implement changes that improve and optimize the overall integration experience.

• Managing programs from funding, through end user deliver and post deployment support (tool enhancements, fixes, continuous improvement).
• Work with business SMEs (subject matter experts) to understand the needs and requirements of the business. Provide data-driven insights and results that address these requirements in a formal BRD (business requirements document).
• Identifying needs that can be successfully addressed by the program assigned.
• Understand Interfacing applications' strengths and limitation and develop solutions that fit the overall application environment.
• Analyze user stories to understand requirements and develop functional requirements and/or solution design documents.
• Develop solutions for business problems or requirements, system technical issues and systems process issues.
• Collaborate with Client Support Teams, Technology and other stakeholders in problem definition, business case development, solution selection, requirement elaboration, design, development, testing, and deployment.
• Effectively coordinate the efforts of a project team with limited supervision and make sure the program is completed on time and within budget.
• Assist Client Support Teams and Technology stakeholders in prioritizing, planning, scoping requirements and releases.
• Clearly explain a relevant technical solution to business partners or staff, including how it is deployed, how it is used by the company, where it fits in the overall IT architecture and systems strategy.
• Provide partnership and strategic advisory support to organizations within Client Support. Ability to be an effective liaison between the Client Support business leaders, internal technology development and outsourced partners.
• Drive operational efficiency through initiatives that produce innovative solutions for optimizing operational tools used by Client Support (reduced cost of ownership/usage, highest return for investment).
• Make data driven decisions and track projects by OKRs, KPIs, SLOs/SLAs, etc.
• Support the strategy and technology investment roadmap needs for Client Support.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Bachelors Degree, ideally in business, engineering, economics, hard sciences, or similar field

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• MBA strongly preferred
• Experience of the client support industry, best practices, metrics, processes and infrastructure
• Previous M&A integration work, ideally within technical, matrixed organizations
• Deep knowledge of financial services and the payments industry, especially with an eye to emerging technologies and players
• Extensive program and project management skills with experience managing complex, multi-functional, global programs across different time zone and cultures
• Outstanding ability to manage multiple simultaneous tasks and priorities
• Must be a self-starter and highly motivated business oriented independent thinker
• Determination to build successful business partnerships and work collaboratively across functions
• Capable of developing a deep level of knowledge on supported products/services
• Excellent communication skills including the ability to successfully communicate both internally and externally, and within all levels of the organization. Ability to develop clear and effective communications and presentations
• Proven strategic skills with the ability to identify, connect, and communicate opportunities that achieve objectives. Works with a focus on process improvement
• Experience with working in virtual teams across geographical location and time zones

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 119,700 to 173,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.