Customer Care - Business Specialist

Business Specialist, New York, NY/Hybrid

Build Your Career | Have Fun | Make a Difference

Payoneer's mission is to empower businesses to go beyond - beyond borders, limits and expectations. In today's digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer's digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

This role will be based in our New York, NY office.

What you'll do:

• Handle inquiries from customers relating to operational procedures
• Maintain a high level of customer service
• Find creative solutions to customer issues
• Maintain high level of knowledge of Payoneer products, services, and procedures
• Commitment to meet department requirements like Service Level Agreements, performance metrics etc.
• Communicate effectively with other departments to maintain customer satisfaction and meet regulatory guidelines

What we're looking for:

• 3+ years of customer service or related experience handling incoming inquiries
• Bachelor's Degree
• Fintech/Financial Services experience preferred
• Excellent verbal and written communication skills
• Problem analysis and problem solving abilities
• Ability to work in a goal-oriented environment with high efficiency

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
• 401K with employer match
• Fitness/Wellness reimbursement
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

Join the Payoneer Family - check out and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email . Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $50,000 - $60,000.

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