Database Manager

Project HOPE is an international NGO of engaged employees and volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide. 

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment.  Together we can reinforce a culture of respect, integrity, accountability, and transparency

POSITION SUMMARY:

Project HOPE’s Database Manager is a member of the Development & Communications team; they oversee the use of our fundraising database, Raiser’s Edge NXT, and the use of related data by the organization. They are familiar with fundraising practices and able to effectively partner with colleagues to meet their data needs and have advanced understanding of data flow in and out of the database.

The Database Manager provides essential support for fundraising campaigns, working with vendors and in multiple systems to securely transmit full file data, appends, suppression files, answer questions, and more. They are responsible for putting quality control measures in place and regular reviews of data to ensure consistent practices and that reports used to make business decisions are accurate.

A key part of their work is training and empowering database users to create the reports and dashboards they need to carry out their daily activities; they need to be comfortable working with varied stakeholders at multiple levels in the organization. They are also an important member of project teams working on efforts that involve data. Great interpersonal skills, ability to ask the right questions in response to stakeholder requests, and strengths in managing up and out will help the Database Manager be successful in their role.

PRINCIPAL RESPONSIBILITIES:

• Oversee database usage and configuration as well as supporting database integrations with other fundraising systems, both maintaining and optimizing the flow of data on an ongoing basis.
• Establish and execute ongoing processes for data hygiene, including regular reviews for duplicate entries, missing acknowledgements, contradictory/duplicative donor flags, and more.
• Ensure that vendors have timely and accurate data needed to accomplish their objectives, posting files, providing definitions, and answering questions as needed.
• Help colleagues understand NXT capabilities and what data are available, how to create reports and dashboards, and how to get the most from the database to meet the needs of their specific role.
• Participate in fundraising initiatives that involve data, attending meetings, evaluating business needs, and making strategic and informed recommendations.
• Manage role-based access to CRM and provides frontline CRM training and user support for colleagues.
• Work cooperatively and effectively with others and maintain good working relationships both internally and externally.
• Develop and maintain documentation and SOPs for our instance of NXT.
• Provide backup coverage for gift processing colleagues when needed.
• Perform other duties and participate in special projects as assigned.

MINIMUM QUALIFICATIONS:

• 5+ years of experience in database management in a fundraising setting.
• Advanced knowledge of Raiser’s Edge 7 and Raiser’s Edge NXT.
• Experience working with Omatic or similar on data integrations with NXT.
• Demonstrated ability to collaborate effectively with colleagues, vendors, and consultants and maintain strong and productive working relationships.
• Excellent oral and written communications skills, and highly effective at listening, asking relevant questions, and accurately synthesizing stakeholder needs.
• Excellent professional judgment, able to triage and prioritize requests effectively.
• Excellent attention to details and highly organized.
• Demonstrated ease in adopting and understanding new technologies, as well as using existing technologies the way they are intended to be used.
• Knowledge of basic fundraising and accounting
• Able to handle multiple projects at one time while also completing ongoing work of managing the database.
• Knowledge of SQL.
• Able to work evenings and weekends in the event of large-scale emergency responses that impact Dev Ops due to increased giving.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree or higher in related field.
• Experience with Microsoft Power BI and Power Automate.
• Previous experience working on a database migration and post-launch change management.
• If remote or hybrid, able to travel to Washington, D.C. Mon-Fri periodically over the year for key meetings and retreats.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: 

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form

Work environment:

• Typical office environment with exposure to a minimal noise level.