Account Implementation Analyst

• Lead and manage all aspects of the post-sale implementation activity of standard accounts.
• Work with the appropriate field staff personnel to lead and facilitate the implementation of benefits, eligibility and administrative services to ensure timely and accurate implementation. This includes the design and execution of an internal implementation strategy.
• Analyze, enter and process requests to fast track post sales account implementation efforts.
• Identify, evaluate and resolve complex implementation issues and collaborates closely with various levels of employees including senior management.
• Provide support for meetings with external parties (consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc.) in identifying current and emerging implementation issues and in determining and evaluating potential solutions to these issues.
• Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicate key implementation messages to all necessary audiences.
• Track and manage implementation issues in order to lead overall improvement initiatives.
• Meet department goals and objectives and provides efficient and quality service to standard accounts.

Hiring Requirements

* Bachelor's degree or advanced degree (where required)

* 3+ years of experience in related field

* In lieu of degree, 5+ years of experience in related field

* Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.

Salary Range