Patient Service Representative - Dermatology, Westwood

Description In this role you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:
* Acting as a liaison for the patients and physicians in the practice.
* Assisting patients in accessing service within the health system.
* Facilitating communication with referring physicians.
* Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect
Salary Range: $28.23 - $40.44/hourly

Qualifications Required
* Skill in setting priorities which accurately reflect the relative importance of job responsibilities
* Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
* Ability to creatively integrate competing demands into a productive working environment.
* Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
* Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
* Knowledge of specific specialty practice and workflows
* Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
* Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
Familiarity and knowledge of authorization process & managed care programs