Systems Engineer III

Unleash YOUR Potential With Us

As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission of unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

College of Medicine- Health and Information Technology:

The UCF College of Medicine Health and Information Technology department provides world-class support services, leverages the use of technology, and establishes a robust infrastructure that will advance the College's vision to be the nation's premier 21st-century College of Medicine mission, as well as be a national leader in education, research, and patient care.

The Opportunity:

The Systems Engineer III will perform design, deployment, interoperability, documentation, maintenance, and uptime assurance of the core systems and services for the College of Medicine (COM) and affiliated entities. Individual coordinates with peer technical departments, end-users, and vendors to ensure system optimization and manages the expectations of students, faculty, researchers, clinicians, and administration.

This is a repost position. Previous applicants are still being considered and do not need to reapply.

Responsibilities:

System Engineering:

• Responsible for the regular monitoring of services and ensuring optimal uptime is achieved, through regular activity review and utilization of implemented tools.

• Perform incident response in cooperation with clients and peer units, as appropriate, to core systems and services.

• Provide top-tier system administration and oversight for the planning, design, installation, implementation, and maintenance of the core systems and services for the College of Medicine and affiliated programs.

• Assess system requirements to perform installations and customizations of core systems as well as unique services, with consideration to connectivity, interoperability, and performance quality assurance.

Administrative:

• Work with the HealthIT and Main Campus Information Security Offices, through best practices, enforce and maintain security standards compliance of patch management and device hardening for servers.

• Capture and fully document system requirements, configurations, dependencies, and interconnectivity.

• Provide HealthIT Leadership with current technical documentation, User Guides, Standard Operating Procedures (SOPs), analytical reports, and updates on information technology service efforts for the organization.

• Adhere to and embrace organizational strategies around project and change management processes by serving in the Change Requester and Change Owner roles, as needed.

• Uphold compliance with all applicable college, university, state, and federal policies, procedures, guidelines, regulations, and laws.

• Utilize university/college service ticketing systems for incident tracking, requesting fulfillment, and providing effective communications and documentation for clients.

Outreach, Education and Training:

• Provide guidance and training to clients and peers on functionality, standards, and usability of supported systems.

• Ensure open collaborative interactions between all IT units, COM/Academic Health Services Center (AHSC), vendors, and health partners to ensure transparency and completeness in communications, building awareness and a sense of common purpose around Health and Information Technology.

Other duties as assigned:

• Contribute to the overall success of the College by performing all other duties and responsibilities, as assigned.

• Job duties will apply to all areas of the COM, UCF Health, and Burnett Biomedical Sciences. There will be limited interaction with AHSC components and teaching hospital for the time being. The level of interaction and collaboration will change to encompass the AHSC and teaching hospital as the efforts toward establishing and building out the campus allow.

• Timely completion of all UCF and COM trainings and updates.

Minimum Qualifications:

Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree. Or an equivalent combination of education and experience pursuant to

Preferred Qualifications:

• Experience supporting a healthcare or medical school environment.

• Experience working with server operating systems (Windows Server, Red Hat Enterprise Linux, etc.).

• Experience working with endpoint management and monitoring systems (SCCM/MECM, Intune, JAMF, AirWatch, SCOM, etc.).

• Experience working with IT Service Management systems (ServiceNow, etc.).

Additional Application Materials Required:

In addition to your application, please submit a resume.

Special Instructions to the Applicants:

This is a repost position. Previous applicants are still being considered and do not need to reapply.

Are Benefits Important to You?

Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, go to the UCF Employee Benefits page .

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.