Vice President, Training

The VP, Training will provide visionary leadership to shape, guide, and implement the organization's training agenda and programs. The position will set and execute the vision and strategy for training to support the credit union in developing the skills and knowledge of its staff and members through the analysis, design, delivery, and evaluation of effective training. The VP, Training will be responsible for creating, implementing, and overseeing comprehensive training programs, to include technical training, for our staff to ensure they are equipped with the skills and knowledge necessary to provide exceptional service to our members. This position is responsible for developing the strategy for delivery to and in support of internal staff and members. Responsible for creating, conducting, and evaluating the technical and other coordinated training programs. Serves as a liaison between vendor system developers/administrators and staff.

Normal Day-to-Day Work

1. Develops, implements, and directs a comprehensive training strategy, to include technical training, ensuring delivery of the final programs on time and that these programs align with individual departmental and organizational objectives and goals.
2. Provides expertise, and guidance in design, content development and delivery processes to ensure the highest quality content, and that the training and corresponding materials are integrated and maintained. Content is developed and provided for both staff and members.
3. Designs and delivers training programs to enhance employee skills, productivity, and member service.
4. Collaborates with departmental leaders to identify training needs and gaps, as well as other ancillary training, and develops programs that meet those needs.
5. Directs the effective and efficient planning, development, implementation, and evaluation of training programs and activities.
6. Develops, implements, and maintains training standards and best practices for training offerings and communicates those standards to departments and staff.
7. Directs and oversees the implementation of metrics to measure the success of training programs.
8. Analyzes system software and hardware to understand functionality to create training materials including researching learning environments and technologies to create blended learning options that align with technology and support our business infrastructure.
9. Develops and manages a team of technical trainers and training specialists to deliver high-quality training programs to both staff and members.
10. Develops a training plan to ensure that the products and materials are regularly reviewed and updated to meet organizational expectations and direction.
11. Manages relationships with internal and external subject-matter experts, and manages content as required, to ensure the content integrity of training material, and instructional offerings.
12. Collaborates with operational teams, vendors, staff, and consultants to meet training needs.

Job Qualifications

Here are a few skills you MUST have to be considered for this position.

1. BS/BA degree in Training, Education, Business, Information Technology, or related field.
2. 10 - 12 years of experience developing and delivering training, including technical training, in a professional environment using classroom, multimedia, and blended methods.
3. Significant coursework in adult education, technical training, and instructional design.
4. Ability to maintain a high level of accuracy and proficiency in dealing with changing priorities.
5. Excellent written and oral communication skills, planning and organization skills.
6. Ability to multitask and adapt.
7. Ability to effectively build relationships, contribute as a team member, work independently and collaboratively with multiple stakeholders.
8. Ability to function in an office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
9. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
10. Travel required on occasion.

Here are a few qualifications we'd LIKE you to have to make you more suited for this position.

1. Financial services knowledge and/or experience.
2. Sales and customer service training experience.
3. Experience with Fiserv DNA.

About the Civic and LGFCU Culture

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

If you have questions about this position description, please feel welcome to ask. You can reach our HR at:

LGFCU Human Resources

3600 Wake Forest Road

Raleigh, NC 27609

careers@lgfcu.org

PI218138749