Vice President, Loss Management

The VP, Loss Management leads the Credit Union's Loss Management department which monitors and manages bankruptcy activities and functions, foreclosure activities, collateral disposition - real estate and personal property, and claims/judgments activities. This individual will ensure that all loss management processes and procedures adhere to state and federal laws and internal Credit Union policies. The VP will navigate and report on the portfolio of non-performing loans and continually enhance processes to maximize department efficiency and effectiveness.

Normal Day-to-Day Work

1. Sets the strategic goals for the Loss Management department. Effectively communicates and provides feedback and guidance to the Loss Management team as it relates to the progress and results related to these goals.
2. Creates and maintains scalable, efficient, and compliant processes, procedures, and controls to ensure all non-performing loan activities are executed properly and efficiently.
3. Demonstrates compliance with all applicable regulations and keeps abreast of regulatory changes related to non-performing loans.
4. Coordination and supervision of pre and post-bankruptcy filing, tracking, recording, and reporting functions.
5. Control and inventory of pre and post-acquisition properties, real estate and personal, and the disposal process.
6. Ensures that accurate maintenance is performed on all non-performing loan files.
7. Establishes and maintains proper engagement with Credit Union staff and all other parties involved in the execution of non-performing loan activities including attorneys, repossession agents, the Register of Deeds, real estate agents, insurance companies, and law enforcement.
8. Ensures that all third-party relationships related to non-performing loans are properly managed by continually assessing service levels. Recommends new service providers if expectations are not being met by existing partners.
9. Collaborates with the Loan Analytics department to ensure all non-performing loan metrics are reported accurately and provide monthly reporting.
10. Documents and communicates risk exposure and internal control weaknesses of the non-performing loan portfolio to the SVP, Loan Portfolio and Risk.
11. Provides for staff training and development on Credit Union policies/procedures/products, regulatory compliance, and service level excellence.

Job Qualifications

Here are a few skills you MUST have to be considered for this position.

1. Minimum of 10 - 12 years of experience of experience managing/servicing non-performing loan accounts.
2. BA/BS in Accounting, Finance or Business Management preferred with a minimum of 4-6 years of management experience.
3. Demonstrates knowledge and experience with the loss management life cycle and state and federal laws related to non-performing loans.
4. Must have strong analytical skills.
5. Experience developing and managing through policy. Excellent verbal, written, presentation and leadership skills. Must possess a strong service orientation.
6. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
7. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
8. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
9. Travel required on occasion.

Here are a few qualifications we'd LIKE you to have to make you more suited for this position.

1. Advanced degree preferred.

About the Civic and LGFCU Culture

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

If you have questions about this position description, please feel welcome to ask. You can reach our HR at:

LGFCU Human Resources

3600 Wake Forest Rd

Raleigh, NC 27609

careers@lgfcu.org

PI216680047