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Renewal Specialist (Deals Desk)

RingCentral, Inc
United States, California, Belmont
20 Davis Drive (Show on map)
May 11, 2024

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

About RingCentral

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

What we offer:

RingCentral offers perks and benefits for all aspects of your work/life:

* Hybrid Work Setup Arrangement until further notice

* HMO coverage on Day 1 for the employee

* HMO coverage after Day 90 for 3 free dependents

* Personal Time Off

* Performance-based incentives (e.g. MBO, commission, etc.)

* Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7

* Mental Health support and unlimited free sessions with a Psychologist through Mind You

* Meditation guidance through Headspace

* Resources for parents and employees with special needs children through Whil

* Fun wellness and employee engagement programs

Say hello to possibilities

It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $2 billion company that's growing at 20+% annually and we're expanding our Customer Success Management team Team to make sure we stay ahead of the competition.

We're currently looking for:

Renewal Specialist

To succeed in this role you must have experience in:

  • Drive, and lead the renewals process with and without the account team to preserve and improve customer contracts and relationships

  • Proactively manage high volume module of expiring accounts quarterly

  • Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments

  • Maintain and report an accurate rolling 180-day forecast of renewals

  • Negotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goals

  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

  • Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate to maximize retention

  • Collaborate with other teams, segments or business units to obtain approvals, engage renewal assistance and finalize contracts.

  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

  • Set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with RingCentral

Desired Qualifications:

  • 2+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization

  • Shown discovery, negotiation and closing skills

  • Demonstrated track record of meeting and exceeding quota or set metrics

  • Strong time management, interpersonal, conflict resolution, and collaborative selling or retention skills

  • Experience handling a pipeline and closing large contracts

  • Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence

  • Excellent customer service orientation, face-to-face and on the phone

  • Excellent oral and written communication skills including listening and presentation skills

  • Strong interpersonal skills, ability to convey and relate ideas to others

  • Can make critical decisions that is both legal, moral and ethical with very little supervision

  • Ability to learn and adapt quickly

  • Self Starter with a history of great decision making, planning, and execution to results

  • Ability to excel in a team-oriented, collaborative, and fast-paced environment

  • Approaches work with empathy and a creative, problem-solving mentality

  • Self-motivated, proactive, energetic teammate

  • Outstanding time and process management skills, ensuring nothing slips through the cracks

  • Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

  • Applicants must be willing to work in Mandaluyong City.

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