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Specialist II-Service Delivery (Evansville, IN)
Windstream Corporation | |
United States, Indiana, Evansville | |
July 12, 2023 | |
Description
PLEASE APPLY ONLY IF YOU ARE LOCAL TO EVANSVILLE, INDIANA General Summary: The Specialist II CPE Technician position exists within Windstream's Service Delivery organization and is primarily focused on supporting new network service installation as well as the ongoing support of established customers in the repair cycles. In this role, the Technician is responsible for providing a high level of internal customer service and real-time support. This position acts as an internal escalation point for internal customer needs as well as providing technical documentation and training as required. This position will also perform quality assurance analysis and participates in special projects as required. In managing the aforementioned processes, the Technician is also responsible to first maintain a high level of professionalism in any outbound communication and ensure necessary records and order updates are maintained in the Windstream back-office systems. Essential Job Functions:
Knowledge, Skill, and Ability:
Personal Attributes:
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Qualifications
Minimum Requirements: High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate. Primary Location
:
US-Indiana-Evansville
Work Locations
:
Evansville IN 5020 Smythe Dr
5020 Smythe Dr
Evansville
47715 Job Category
:
Service Delivery
EEO Statement
:
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. |