TAM (Technical Account Manager)

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

What we do

Member of the Visa family since its acquisition in November 2020,'s proven platform, Yepex, enables issuers to easily launch card and account agnostic real-time payments solutions (P2P, P2M, and Cross-Border, among others) while providing value added services such as tokenization, identity validation and risk tools to deliver a complete transaction and service offering. The company is creating the Next Generation Payment Ecosystem to help financial institutions, retailers, and their customers to transact digitally, with security, anytime and anywhere. Operating in 11 countries, the Miami-based global company currently serves 50 clients and 6 million monthly active users.

Our Vision

Create thefoundation of theDigital Economyto enable thebestand mostsecureeverydaylife experience.

Our Mission

To create thenext generationPayment Ecosystemto simplifypeople'slives

What we are looking for

IT professionals who collaborate with software developers, system operators, and other IT staff members to manage code releases.

Responsibilities:

* Respond in a timely way to product-related inquiries (Technology stack, security, functionality, features, requirements, etc.)

* Manage multiple stakeholders and projects, both internally and with the clients. Communicate the progress to both internal and external stakeholders

* Train clients about products, their functionality, features, and limits

* Document customer needs and track the requirements and their feasibility, keeping the client informed of the status

* Report and address, when possible, customer feedback and complains

* Coordinate with the Product, Projects, and Client Services teams to address client's requests

* Assist customers' technical requests and take care of any technical issues

* Build strong customer relationships, especially with key customer stakeholders and sponsors

* Strives to provide exceptional customer experience

* Manage customer expectation and lead them to customer satisfaction

* Make sure all deliverables arrive in good order, on time, and fulfil customers' requirements

* Keep track of key account metrics

* Take initiatives in identifying growth opportunities

* Evaluating customer needs to suggest upgrades or additional features

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.