Lead Data Engineer - Data & AI Platform

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Data and AI Platform is part of the Visa's technology organization. The division is responsible for maintaining Visa's data assets and provides value added products and services to drive innovation for our partners and clients, within Visa and globally. The Data and AI Platform provides systems and services to make data secure, high quality, rich, fast, and easy to use, therefore enabling Visa with the ability to leverage its data asset in an effective and timely manner to maximize technology/business development and differentiate Visa from others in the payment industry.

Data and AI platform - Platform as service development team support large scale shared clusters in Visa, you will part of customer success team driving customer adoption, satisfaction, and support stability of the services.

As a Lead Data Engineer, you will help application teams design, enhance, and build solution dealing with batch and real-time data in a fast-paced environment. You will work with user and application teams communities across Visa using big data Technologies, Data and AI Platform - Platform as service developed technologies. You will be supporting a wide variety of technologies in one of the largest financial data Platform in world.

Essential Functions

A successful candidate is who thrives in a fast-paced environment, has customer obsession, thinks big, and knows how and when to simplify. The candidate will leverage sound architectural principles to implement effective and efficient solutions for our user's using breadth of experience in big data Technologies.

You should have a solid technical background with effectivewritten and verbal communication skills. You will haveproduction experience handling customer incidents, changes and working directly into production, arepassionate about performance, scalability, and maintainability, careabout quality of services supported, and loveto learn new technologies.

• Effective, polished interaction with customer to gather information quickly, explain customer responsibilities in resolving issue, communicate next steps and status, and inspire confidence
• Demonstrable troubleshooting skills
• Manage thousands of active users and hundreds of Application teams using big data services
• Handling and supporting large scale production big data deployments
• Follows established customer success guidelines and support structure
• Cross-team collaboration, Build and maintain relationships with the customer teams, the user community, architects, and engineering teams
• Effective Root cause analysis of major production incidents and developing learning documentation
• Hands-on Dev-ops roles and contributing to all areas of Big Data Customer success
• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat
• You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue

If this sounds exciting, we want to meet you, tell you more about our work culture, and see if this will be a good fit!

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours:Varies upon the needs of the department.

Travel Requirements:This position requires travel5-10% of the time.

Mental/Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications:

* 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with a master's degree in a relevant subject area or at least 3 years of work experience with a PhD
* Hands-on experience in Hadoop, Hive, Spark, Kafka

Preferred Qualifications:

* Work experience in maintaining, optimization, issue resolution of Big Data large scale clusters, supporting Business users and Batch process
* Shell, Python programming skills for automation requirement for repetitive dev-ops tasks
* Debugging skills in Java, Scala and Hive or Spark Sql programming languages
* Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto
* Deployment experience with Hadoop distributions open source
* Advanced experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration
* Experience with troubleshooting Kerberos Authentication problems
* Experience with Network troubleshooting
* Experience with RDBMS and NoSQL databases like MySQL, Hbase
* Experience in container technology like Kubernetes
* Experience on Hortonworks distribution or Open Source
* Troubleshooting and problem-solving skills

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.