CLINICAL CARE COORDINATOR - CENTER FOR AUTISM AND RELATED DISORDERS
Vacancy ID |
8136
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Pos. Category |
Administrative and Office Support
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Job Location : Street
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3901 Greenspring Avenue
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# of Hours |
40.00
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Job Locations
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US-MD-Baltimore
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Pos. Type |
Regular Full Time
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Department : Name |
CARD
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Overview
The Clinical Care Coordinator I supports clinical staff and members and those on the triage team to gather and verify information, review referrals, schedule assessments, completing documentation, and follow up with patients/families. This position is responsible for entering data, maintain lists, and communicating program acceptance.
Responsibilities
Perform intake role and provide referral information to families and professionals.
- Triage referrals. Maintain weekly and updated referral lists; add patient information into relevant systems/waitlist; and send out acceptance letters.
- Review and screen patients on group treatment and other waiting lists to support group creation and the department's scheduling function.
- Enter clinical information into insurance portals to support obtaining preauthorization for services.
- Provide resources and help navigate the intake process for families prior to their appointments.
- Provide medical data and patient surveys to the medical informatics team.
- Completing follow-up phone calls to families and to collect missing/incomplete information.
- Assist with the preparation of presentations, directing phone calls/faxes to the appropriate staff, make copies; and collate and organizing materials.
- Provide input and assist with on-going assessments/adjustments of the clinic's systems and processes with providers/therapists, the director, and supervisor to identify clinical organization and process improvement opportunities.
- Screen, channel, and prioritize clinically-related calls and correspondence according to clinic protocols. Refer patient and family communications as appropriate to other employees/ departments, including Nursing, Social Work, and therapeutic disciplines.
- Communicate and coordinate services between Care Centers/department, clinicians/staff, and external organizations regarding waitlist for services.
- Collect and assist families with completing forms/correspondence, collect raw data from clinic providers, and send information to Medical Records team, patients, pharmacies, schools and physicians' offices.
- Maintain a portion of the submissions of background and history forms, Individualized Education Programs (IEP), and other patient documents for providers.
- Provide administrative support to providers in CARD, to include screening clinically-related calls and correspondence, acting as back up support to the prescription refill line, and liaising with Johns Hopkins Hospital (JHH) to schedule testing with community based labs.
Qualifications
- Bachelor's degree in Psychology, in Speech-Language Pathology, Occupational Therapy, or Human Service fields
- Master's degree in a relevant field desirable.
- A minimum of one year of related experience is required.
- Experience assisting developmentally disabled patients and families preferred.
Benefits
We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are ahealthcareinstitution committed to putting health and safety first for our patients, students, employees, and the communities we serve. Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities.
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