Patient Care Coordinator

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Schedule: Monday- Friday from 8:00 am to 5:00 pm or 9:00-6:00pm alternating times. On-Call rotation -1 week will be on call after hours from 6pm-8am from home.

Location: 1317 E Jasmine Ave, Ste B McAllen, TX 78501

Primary Responsibilities:

• Responsible for daily scheduling of all physician orders, new referrals, and schedules with appropriate field clinicians.
• Reports new or pertinent patient information to field clinicians
• Schedules any changes or corrections per physician orders in the home health EMR
• Ensures new referrals are staffed scheduled correctly with a RN and other field clinicians required to appropriately carrying out physician orders
• Schedules and plots all tasks specific to each patient from the beginning to conclusion of directed patient care: supervisory visits, re-certification visits, discharge visits, transfers, and post-hospital visits
• Contacts field clinicians regarding any missing or outstanding documentation on a weekly basis
• Updates clinician schedules frequently to remain in compliance with current physician orders
• Communicates all new physician orders and new referrals with contract therapy staff
• Assists CTMs with contacting field clinicians or relaying information in reference to patient care updates
• Frequently communicates with management regarding unassigned patient visits to ensure all patients receive care within the timeframe required per physician orders
• Responsible for entering transfer tasks to appropriate field clinician upon notification of patient hospitalization
• Prepares weekend staff-reviews, all patient schedules ensuring field clinician is aware of current orders or any changes in their schedules
• Demonstrates exceptional customer service to all patients, clinicians, and family members
• Answering of phones with quality customer service
• Follows up with CTMs, case managers, Durable Medical Equipment (DME) Department in reference to new orders, patient information to ensure patient needs are addressed
• Updates patient information into the EMR when changes occur
• Runs active census weekly- schedules discharges with field clinicians and appropriate tasks to ensure accurate, active census is up to date
• Responsible for processing discharges/ensuring proper Notice of Medical Non-Coverage (NOMNC) in place before discharge is processed- updating patients schedule to reflect discharge date and notifying medical records to archive patient's active chart
• Responsible for scheduling per physician order and ensuring Re-Authorization Department has updated order in order to obtain authorization from physician's office
• Review therapy evaluations from EMR- fill out fax cover sheet with recommendation and faxes to physician's office, ensuring effective communication between physician's office and home health agency
• Participates with on-call rotation for home health approximately one week per month to include shared holiday coverage
• Performs other job tasks/duties as assigned by manager

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED OR 3+ months of customer service experience
• The ability to commute to the office location
• Intermediate level of computer (PC) skills including programs such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
• Independent problem identification/resolution and decision-making skills
• Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously
• Strong communication and inter-personal skills
• Excellent written, verbal and communication skills
• Knowledge of medical terminology and anatomy
• Bilingual (Spanish/English)

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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