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Area Manager Network Operations

United States, Massachusetts, Norwood
September 10, 2022

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

You'll lead a diverse workforce that delivers advanced data and communication services to business and residential customers, in a demanding, fast-paced, environment. You will oversee approximately 150+ employees spanning across a large geography responsible for performing different field operation functions such as construction, service delivery, installation and maintenance of both the Core and FiOS network as well as future technologies. You'll supervise, coach, and mentor your team toward performance and customer excellence, while supporting and maintaining the outside plant infrastructure of the territory.

  • Handling a large technical scope, delivering operational compliance, monitoring expense and managing to financial objectives, leading and executing corporate initiatives, scaling team performance, responding to customer issues, and handling the internal partner /social system for optimal support toward the business ( Network Engineering, Customer Operations and Marketing).
  • Establishing policies and procedures balanced against the customer needs and overall business priorities.
  • Balancing workload with available workforce and deliver business objectives through innovation, flexibility, and creativity.
  • Interpreting current labor agreements and negotiate through the grievance procedure.
  • Responding to out-of-hours emergencies such as service outages involving digital and analog service, telephone plant damage, cable damage and restoration.

What we're looking for...

You have the ability to understand customer priorities and translate them into business plans. As a forward thinking leader, you align capabilities to deliver complex solutions with continually high levels of customer service. You enjoy solving problems and driving efficiency every day to ensure client satisfaction while providing the highest value to the business. Truly a "people person," your outstanding interpersonal skills mean you're able to build positive relationships with a variety of people. And as a leader, you're able to motivate, create engagement and a sense of ownership in your team members. You're comfortable leading a technical function - complex integrated solutions excite you. You understand our responsibility to our customers, our shareholders, employees and society and you're excited to help us live up to it.Bachelor's degree or four or more years of work experience.

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in outside plant Construction, Installation & Maintenance.
  • Valid driver's license.
  • Willingness to travel.
  • Availability to work a flexible schedule to include evenings and weekends, on-call and respond to out-of-hours emergencies.

Even better if you have one or more of the following:

  • A degree.
  • Five or more years of experience in outside plant construction, installation, and maintenance.
  • Working knowledge of special hi-cap services.
  • Good working knowledge of the end-to-end installation and repair process.
  • Demonstrated ability to manage a large team with multiple priorities.
  • Experience with structured performance management coaching.
  • Working knowledge of the end-to-end installation and repair process.
  • Strong skill working with various computer applications in a mobile setting.
  • Experience developing presentations and presenting to senior leaders.
  • Proven track record of performance in productivity, quality and safety measurements in a field operations environment.
  • Experience managing in a technical environment.
  • Experience managing a capital and expense budget.
  • Proven outstanding customer contact skills.
  • Strong communication skills using multiple delivery channels including video messaging.
  • Demonstrated ability to manage conflicting priorities across multiple functional areas within Operations.
  • Experience leading large projects.
  • Experience creating meaningful development plans for employees.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.