Member Benefits Specialist - MA (Worcester)

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs-bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

In this role, you will be a part of the Cityblock team providing direct services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model.

As a Benefits Specialist, you will be responsible for speaking with members regarding health plan coverage. This will range from proactively applying with a member for a benefit that they didn't realize they were eligible for, to recertifying/maintaining existing benefits, to coordinating with different city and state offices to maximize members' benefits as well as disenrollment. You will work alongside, and will be supported by, a care team associated with each member.

You will:

• Develop and maintain relationships with the Human Resources Association, the Social Security Administration and other resources as required to provide members with advocacy.
• Ensure SSI renewals are handled timely and accurately.
• Assist with housing needs/benefits such as assisting with housing applications, applying for grant programs, or applying for one-shot deals.
• Work closely with Community Health Partners and Outreach Specialists on assisting members with disenrollment.
• Keep staff and members informed about general benefits changes and deadlines.
• Work daily within our custom-built care facilitation platform, which will enable you to collect data, organize information, track tasks, and communicate with staff, patients, and family members. This platform is being built for a mobile workforce, and you will be among the first cohort to field-test our technology, provide feedback to the product development team, and, over time, become part of a super-user group to assist in onboarding and supporting others.

Requirements for the Role:

• You have excellent casework, administrative, and analytical skills.
• You have experience with patient navigation, management, or any kind of direct service provision.
• You are detail-oriented and can easily multi-task.
• You excel at empathy and human interactions and want to improve the health of individuals and whole communities.
• You are an independent self-starter and a strategic thinker who is eager to learn, improve, and grow.
• You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care.

What We'd Like From You:

• A resume and/or LinkedIn profile
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.