BUSINESS ANALYST

University of California Office of the President

United States, California, Oakland

1111 Franklin Street (Show on map)

December 09, 2022

For UCOP internal applicants, please login to the internal candidate gateway at:

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world.

DEPARTMENT OVERVIEW

Graduate, Undergraduate and Equity Affairs at the UC Office of the President provides leadership and support for efforts that advance UC equity and inclusion, close equity gaps, promote access to and successful completion of baccalaureate and graduate degrees, and help to provide an exemplary University experience for all.

We are committed to the University of California's academic mission and to our core values: integrity in advocating unapologetically for access and institutional equity, respect for one another, accountability for and effective use of our public resources, and excellence in our service to the University and the State.

POSITION SUMMARY

Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Creates and maintains UC Online's business processes, project status, business requirements documents (BRDs) and templates, and user stories for delivery to UC Online technical and other implementation teams with an eye toward process stability and continuous improvement. Identifies business process needs for suggested projects in the unit's tracking system. Conducts interviews with business sponsors and stakeholders (users) to determine priorities for deliverables based on level of effort (LOE) analysis with team members. Manages bi-weekly business meetings to clarify questions and use cases, deliver and discuss drafts of BRDs, user stories and/or visuals in order to move projects forward. Interacts with both business and technical teams to resolve a wide range of business process issues of moderate to complex scope by in depth knowledge of UC Online business systems and capabilities. Demonstrates good judgment in selecting methods and techniques to obtain solutions.

Responsibilities

40%	Gathers, analyzes, prepares and summarizes business and user needs (in the form of Business Requirements, user stories, and visual representations), documenting requirements and revising existing system and process logic issues as necessary. Provides support and training on new applications. May guide and advise less-experienced Business Systems Analysts and/or UC Online business leadership and stakeholders.
20%	Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.
20%	Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Creates, maintains, and improves business process documentation such as process workflows, business requirements templates, user stories templates, wireframe and proof of concept visuals, projects tracker of ideas, projects in process, and completed projects. Recommends and implements changes in processes and procedures. Negotiates with stakeholders on the creation of specifications.
15%	Provides technical expertise in identifying, evaluating and developing complex systems and procedures. Creates complex specifications for systems to meet end-user requirements. Involved in developing complex user interface designs. Plans and executes unit integration and acceptance testing. Participates in cross-functional teams to address complex business or systems issues.
5%	Attends classes, seminars and conferences that enhance professional expertise and foster managerial competency. Participates in activities that enhance the UC community and support the university mission. Upholds the organization's Principles of Community and assures that those values are upheld throughout the department. Other duties as assigned.

Required Qualifications

Thorough knowledge of business and process analysis functions with a minimum of 5 years of experience in academic systems or academic product development contexts.
Strong knowledge of related areas of IT covering application and database functions, website development, UX design. Specific experience with Salesforce platform and applications.
In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations, Business Requirements documentation, wireframes or other visual representations, and narrative description.
Demonstrated ability to work with others from diverse backgrounds.
Self-motivated and works independently and as part of a collaborative team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
Experience working within a team using Agile / iterative development processes for software application and website design and development.
Thorough knowledge of collaborative business processes and procedures with a cross-functional team.
Demonstrated testing and test planning skills in the form of user acceptance criteria.
Demonstrated effective communication and interpersonal skills. Ability to communicate technical information to technical and non-technical personnel at various levels in the organization.

Preferred Qualifications

Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. Specific experience with information modeling, workflow applications and swim lanes.

Education

Bachelor's degree in related area or Bachelor's degree with experience in equivalent area.

SPECIAL CONDITIONS

This position is fully remote for (California residents only).

SALARY AND BENEFITS

Salary: Commensurate with experience.

Benefits: For information on the comprehensive benefits package offered by the University visit:

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is September 2, 2022. The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position.

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014.

August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral.

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: or email the Human Resource Department at: .