UC RESIDENT BENEFITS PROGRAM COORDINATOR

University of California Office of the President

United States, California, Oakland

1111 Franklin Street (Show on map)

October 10, 2022

For UCOP internal applicants, please login to the internal candidate gateway at:

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world.

DEPARTMENT OVERVIEW

University of California Health comprises six academic health centers, twenty health professional schools, a Global Health Institute and systemwide services that improve the health of patients and the University's students, faculty and employees. All of UC's hospitals are ranked among the best in California and its medical schools and health professional schools are nationally ranked in their respective areas.

The Self-Funded Health Plans department within UC Health plays a significant role in helping the University retain funds spent on health insurance premiums by both the employer (UC) and employees within its own system. In 2014, the University of California launched UC Care, a self- insured PPO health plan. The plan provides medical and pharmacy benefits to UC employees, non- Medicare retirees and their families. UC Health is responsible for the administration of the plan. Beginning in January 2017, UC Health is also responsible for two high deductible and three additional Medicare plans that are self-insured for employees. Total membership in all these plans is about 85,000. In 2018, this team launched a consolidated benefits program for the 6,500 UC Medical Residents and Fellows at the 6 UC Health Centers. This new benefit package includes a self-funded PPO, flex-funded HMO, ASO Dental, ASO Vision, FSA, Group Life and Disability and new digital point solutions.

UC Health is committed to diversity and inclusion, increasing access to care, and improving the health of Californians. Our employees embrace diversity, equity, and inclusion in all forms. We strive for a community that fosters an open, inclusive, and productive environment where we respect the potential of all individuals to make a positive contribution.

POSITION SUMMARY

The Benefits Coordinator reports to the Program Director and will manage the daily operations of the UC Residents and Fellows Benefits Program which includes self-funded medical, dental, vision, life insurance, disability insurance, FSA, COBRA administration, Point Solutions, and Benefits Administration System. The Benefits Coordinator will be the primary point of contact for the campus GME Director and Coordinators for general benefits questions and trouble-shooting issues related to but not limited to eligibility, claims and vendor performance. The incumbent will also play a key role with coordination of program brochures, member communications, open enrollment, and new hire orientation events.

Responsibilities

50%	Benefit Program Operations Management: Manage vendor relationship with vendor account management resolving plan design, operational issues and data gathering. Manage the UC Residents Benefits Program general email box by researching and responding to questions within 24-48 hours. Manage campus enrollment processing, research, and resolve eligibility and enrollment issues with vendor partners. Act as primary liaison to the GME (Graduate Medical Education) Director and Coordinators.
30%	Communications, Plan Documents and Materials Integrity: Collect and review benefit plan documents and benefit attributes for accuracy and manage within internal systems. Manage and maintain accuracy of the benefits program brochures and custom website. Process carrier and client contact changes with carriers and update all internal systems and campus facing contact sheets.
15%	Open Enrollment and New Hire Orientation Coordination: Coordinate vendor representation and materials for new resident and fellow orientations and open enrollment.
15%	Other duties as assigned: Projects as assigned by the Program Director. Back up support to the Program Manager.

Required Qualifications

3+ years of employee benefits-related experience.
Intermediate knowledge of basic group insurance products such as Medical PPO, HMO, Dental PPO, Vision, Life, Disability and Flexible Spending Accounts.
Proficiency in Microsoft Office products such as Word, Excel, and PowerPoint.
Ability to multi-task efficiently, to understand urgency, and to be flexible with ever-changing priorities and deadlines.
Ability to work well with others in a fast-paced, customer service-oriented environment and be responsive to co-workers and colleagues.
Ability to work independently, with minimal supervision and are able to take initiative and create solutions.
Strong organizational skills and attention to detail. Must be able to screen details and identify potential discrepancies.
Excellent verbal and written communication skills.
Strong problem-solving skills.

Preferred Qualifications

5+ years of employee benefits-related experience.
Self-Insured Health Plan experience.
Group Insurance and employee benefits industry background or knowledge of variety group insurance products and benefit point solutions preferred.
Prior experience with external Benefits Administration systems i.e. Plan Source.
Strong analytical skills and a thorough knowledge of health and welfare design and administration.
Knowledge of all pertinent federal and state regulations and filing and compliance requirements affecting employee benefit programs including ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers compensation, Medicare, Social Security, and DOL.
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Ability to learn and implement other programs quickly and efficiently.

Education

Bachelor's degree and / or any combination of relevant education and minimum 3-5 years' experience which would demonstrate knowledge, skill, and ability to perform the essential duties and responsibilities.

SPECIAL CONDITIONS

SALARY AND BENEFITS

Salary: Recommended salary range is $89,000 - $105,000 commensurate with experience.

BENEFITS PRG STRAT ANL 3 (7729) salary grade 22

Benefits: For information on the comprehensive benefits package offered by the University visit:

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is August 26, 2022. The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position.

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014.

August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral.

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

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