Quality Engineer Field Parts Analysis

About Us

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

MBUSA requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, "fully vaccinated" is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine. Individuals with a valid medical/religious reason preventing them from taking the vaccine may request an accommodation.

Job Overview

The purpose of this position is to identify field quality issues in Mercedes-Benz vehicles in the US market and to manage the problem solving process. This includes the cross functional collaboration with Research and Development, the assembly plants worldwide and the part suppliers. An additional task is to negotiate warranty cost chargeback ("vendor recovery") with localized suppliers in USA and Mexico based on the defined acceptance rates from the field quality analysis process.

Responsibilities

- Identify new quality issues or unjustified warranty claims by analyzing defective field parts in the Interior/Exterior commodity

- Negotiate acceptance rates and warranty chargeback with suppliers

- Identify process weaknesses and implement optimizations with the objective to make the processes more efficient

- Negotiate warranty chargeback to local suppliers in USA and Mexico based on the acceptance rate from the field quality analysis results

Qualifications

Education

Master's or Bachelor's Degree (accredited school) or equivalent work experience with emphasis in:

Quality Assurance: Knowledge of accounting standards, statistical analysis, precision measurement, and process capability

Process optimization: Analysis and optimization of processes

Business Administration

Knowledge

Must have 5-7 years (total) of experience in the following:

Automotive Technical - Knowledge of automotive technical information systems and repair/diagnostic

procedures.

Parts and Accessories - Knowledge of parts and accessories businesses, marketing strategies and other business practices.

Processing - Knowledge of processes, quality control, costs, and other techniques in order to achieve maximum efficiency.

Quality Assurance - Knowledge of accounting standards, statistical analysis, precision measurement, and process capability.

Vendor Management - Knowledge of Agency/Vendor management and budget management.

Skills, Abilities & MBUSA Knowledge

Other Skills:

Interact in an international context with e.g. German Expats and / or international suppliers

Language Skills:

Proficiency in English. German & Spanish are a plus.

The fully trained individual must develop and maintain comprehensive knowledge of:

Company Policies & Procedures

Company Mission, Goals & Vision

Departmental practices/procedures and how they apply to customers

Interdepartmental relationships and their effect on company, departmental and individual goals

Software that is applicable to the job

Additional Information

1. Must be able to work flexible hours/work schedule

2. Requires a valid driver's license

3. Travel domestically and internationally

4. Work holidays and weekends when required

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.