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Product Director - Global Loyalty & Benefits

Visa
United States, Texas, Austin
July 07, 2022
Company Description

This is a hybrid position. You can sit / work from one of these hub city offices (Bay area - Foster City, Austin, Denver/Highlands Ranch, Atlanta, Miami, Ashburn/VA, New York)

Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Visa Global Loyalty and Benefits team is at the cutting edge of delivering solutions that drive relevancy and cardholder engagement.

The Digital Benefit Platform is Visa's state-of-the-art product benefit infrastructure designed to give issuers access to more benefits options and a higher degree of flexibility and choice. To operationalize this vision, Visa offers it's issuers an integrated benefit platform consisting of Benefit Management, Benefit Delivery and Benefit awareness services, all these are available in market today and offers the following-

  • Enables banks to manage all their card products benefits from a centralized, network agnostic system.
  • Enables banks to drive top of wallet status by enabling/unlocking the benefits based on cardholders spend behavior.
  • Increases customers engagement by instant and frictionless delivery of the benefits and recognizing them for their loyalty.
  • Enables real time communication of the benefits information to key end endpoints via state of art API's.
  • Provide easy access to wide range of niche benefits from the top-of-the-line merchants.

The Director will be responsible for the product technology roadmap, strategy, structure and ongoing technical product management of new and existing product components for Visa's loyalty suite. This person will be responsible for working with the benefit product owners across all the regions and coordinating enhancements on our benefits platform, including merging legacy functionality into a modern technology stack and creating a holistic user experience for a client and/or an internal Visa user.

This person should have material experience in scaling products via Agile methodologies. This leader will work with clients and internal experts to identify and prioritize products to develop, manage the build (not code), execute the launch and drive product commercialization to target levels of adoption and utilization.

A strong candidate will have a solid experience with product/program management, release management, cross-functional team leadership, superb communication skills, business analysis, excellent understanding of product strategy frameworks and a drive to ideate. We are looking for a pro-active product leader who can deliver on a product vision by questioning the status quo.

Responsibilities

  • Lead and execute the platform level strategy with a long-term and short-term product goal and vision.
  • Understandthe varying needs of client across the regions, define the roadmap for the global capabilities we should build, and actively sell those enhancement to our partners in all regions.
  • Co-ordinate with different regional team partners for the active product rollout and building long term pipeline for the clients and product development.
  • Mentor the junior product managers.
  • Lead and execute projects to design,scope, develop, and implement new product features and capabilities, in conjunction with the Visa technology team. Lead the daily scrum and other agile ceremonies.
  • Lead the market rollout of new features andcapabilities, with the support of Product Delivery and Regional Solutions teams.
  • Ownand develop VDBP artifacts, plans, collateral, and communications that deliver against the product strategy and help our client-facing teams sell our products individually or as part of a solution. Be responsible for representing
    VDBP to internal and external audiences.
  • Interactextremely closely with regional Credit and Benefits teams to determine the right architecture and configuration of VDBP. Build business cases for the investments that will drive revenues growth. Define how capabilities should integrate with each other, how they could fit together into solutions, and how service level targets and KPIs are being met and improved.
  • Act as the Product platform lead and subject matter expert in rollout of new platform capabilities and features with issuing clients, merchants,and across the Visa organization globally.
  • Develop product metrics, manage a global client pipeline, and understand how trends in consumer spending will influence the roadmap for VDBP.
  • Lead collaboration with internal Visa teams e.g., regional teams, technology, client services, other Visa product teams, risk, and other applicable groups) to define and execute a cohesive strategy related to a specific product or feature.
  • Provide post-launch support to VDBP benefit providers, fintech developers, and issuing partners globally.
  • Help partners on how ongoing enhancements of VDBP benefit their business.
Qualifications

Basic Qualifications
* 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
* 8+ years successful post college product or functional management experience, 6 years post Masters/MBA degree.
* Leading cross functional teams.
* People management skill (direct/indirect) preferred.
* Lead complex projects and processes with multiple stakeholders.
* Drive projects in collaboration with product owners and leaders of all levels.
* Superior analytical and problem-solving skills to synthesize and communicate complex information effectively.
* Develop product strategy, go-to-market plans, and product design documents (concept document, business case, product requirements).
* Cultivate net new and unique insights from a combination of expertise in product area, internal feedback, external feedback and market research to provide perspective to the team and product management leaders to inform insights and decisions.
* Individual works autonomously with ongoing supervision from manager and leadership.
* Advocate for the customer.
* Demonstrate customer empathy.
* Translate needs into product goals and features.
* Deep focus on data.
* Set the vision, strategy, defines success (e.g., OKRs), makes decisions around.
* Prioritization for releases and roadmap for next 3-5 years.
* Enable whole product development team ships a great product.
* Leads by influence, does not rule by hierarchy or authority.

Preferred Qualifications
* 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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