Product Manager, APIs

POSITION: Product Manager, APIs

Director of Product Management

LOCATION:
Flexible (Remote or a hybrid schedule in one of Candid's offices in New York, NY; Atlanta, GA; Cleveland, OH; Washington D.C.; or Williamsburg, VA)

The Product Manager of APIs will lead the strategic direction and product roadmap for API, Plugin and platform based products, prioritizing features that drive customer acquisition and retention. They drive innovation that enhances overall customer experience to exceed expectations. The Product manager's vision and implementation is critical to the overall success of the Candid product portfolio, responsible for driving top revenue initiatives at the organization.

• Collect user feedback and complete user testing for feature requirements.
• Understand the users/customers/market and their problems.
• Compile and maintain a competitive analysis through strategic planning based on current market research, emerging trends, and SWOT analysis.
• Create and communicate product vision for API product suite.
• Own the product roadmap for Candid's APIs, Plugins, developer portal, and platform-based products.
• Serve as Product Owner of an Agile/Scrum team by writing features requirements and stories.
• Author all epics and functional user requirements to enable tech to accurately develop against.
• Prioritize the backlog of features based on customer value and level of effort.
• Monitor and report on key metrics including, but not limited to revenue, acquisitions, churn, engagement, daily and monthly active users and active subscribers to inform product roadmap decisions.
• Develop product launch for all new products and major upgrades of existing products with clear measures of success with stakeholders.
• Establish and maintain processes for testing, design, rollout, and maintenance of products.
• Manage the products throughout their lifecycle, including making decisions about positioning, pricing, and version updates.
• Serve as the primary conduit for information flow between and among end users, Software Engineering, Product, Sales, Partnerships, Marketing, IT, Research, Development and the Executive team.
• Collaborate and train solutions engineers and sales with new product and feature demos.
• Articulate key value propositions of assigned product portfolio and be the subject matter expert in all Candid's data and data offerings.
• Regularly meet with the applicable customer facing teams (e.g., sales, account management, API support, etc.).
• Develop and lead cross-functional teams.
• Maintain release notes for internal and external stakeholders.
• Willingness to perform other duties and special projects as needed/requested.

• 3-5 years of product management experience with an outstanding product portfolio that demonstrates successful innovation and iteration
• Experience with microservices, RESTful APIs, API-driven applications, search engine architecture, webhooks, and identity providers
• Demonstrated Subject Matter Expert on developer products and ecosystems
• Experience building and delivering products and experiences designed for developers
• Experience launching new products into the market
• Experience with Agile/Scrum Development methodology
• Experience gathering user feedback and prioritization value added features
• Experience working with partners to develop technical solutions together
• Strong empathy with customers from various backgrounds and levels of expertise.
• Ability to solicit customer requirements from many - often competing - sources.
• Experience working with customer data and analytics tools to understand behavior at scale and interpret metrics about your product success. SQL experience a plus.
• Independent, high level of initiative and ownership, ability to coordinate efforts across diverse functional groups.
• Extremely diligent listener and communicator; ability to adapt approach among diverse audiences.
• College degree strongly preferred; equivalent experience will also be considered.
• Sensitivity and respect for racial, gender, sexual orientation, and cultural differences.
• Champions and represents Candid's core values: We're driven, direct, accessible, curious, and inclusive.

Every year, millions of nonprofits spend trillions of dollars around the world. Candid finds out where that money comes from, where it goes, and why it matters. Through research, collaboration, and training, we connect people who want to change the world to the resources they need to do it. Our data tools on nonprofits, foundations, and grants are the most comprehensive in the world.

Candid's vision is an ambitious one. But we know that when we make investments in our talent, it translates to more access and better knowledge for those working for social good around the world.

On February 1, 2019, Foundation Center and GuideStar joined forces to become Candid, a 501(c)(3) nonprofit organization.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.