Vice President, Operations

Sodexo Seniors Segment has an exciting opportunity available for a Vice President, Operations who will support our ProMedica Seniors Porfolio which has signed a 5-year renewal contract this year!

ProMedica HQ is located in Toledo, OH and most of the 55 accounts ($44M) are located in PA and MD with some in OH and MI as well. In this role, you will interact closely with Sodexo's ProMedica Healthcare Segment counterpart and oversee five direct reports (District Managers and Area General Managers). The successful candidate must demonstrate a strong understanding and technical knowledge in Food/Dietary Services.

Reporting to the CEO, Seniors Segment the Vice President, Operations will lead the strategy, business planning and management for operations of our Seniors Segment. The VP, Operations will provide leadership and direction for all business aspects within the assigned system including: account operations, growth, and retention, District Manager development and training, and financial growth and accountability. She/He will place a major focus on client relationship management, business retention, and new business development. functions.

This is a Remote leadership role, however it will require up to 70% travel based on the residence location

of the successful candidate.

Key Responsibilities:

Develop the business strategy, aligned with the overall segment business strategy; position to advise the segment on achieving profitable growth through business development.
• Demonstrate the strategic value of Sodexo to clients by bringing targeted solutions from Sodexo's full portfolio of services
• Develops and maintains a strong web of influence in client organizations within System (e.g., CEO, COO, CNO, CFO, Board) to ensure strong retention and identify new business opportunities. Additionally, serve as the primary Sodexo relationship manager for System accounts, responsible for developing a strategic growth strategy, relationship management plan, and pro forma review.
• Ensure Sodexo's System goals and objectives are met or exceeded - this will be achieved by providing the leadership, management and oversight necessary to ensure that the System has the proper solutions, products, metrics and talent in place to effectively grow the organization and meet/exceed defined revenue, profitability targets and other KPIs
• leading the development and execution of client strategies and account plans that drive margin growth leading to higher retention.
• Drive an evolving culture focused on excellence in implementing core services - with strong execution in standards, compliance and accountability
• Analyze operational strategy and 5-year plan to ensure growth strategy is consistent with gaps and aligned with overall business plan. Utilize current knowledge to educate, train and track progress against agreed outcomes.
• Review and analyze financial statements and data, operating reports, budget variance reports, and other appropriate information to enhance the development of the new model. Provide guidance to direct reports and support team members on support needs for the program.
• Responsible for contract renewals, negotiations, and investments
• Responsible for the System communications and marketing plans
• Responsible for innovation ideation to expand Sodexo's solutions set for current and prospective clients

Ideal Candidates will possess:

• Strong P&L business experience
• Preferred familiarity with Skilled Nursing
• Demonstrated track record of establishing a best-in-class operational excellence with the necessary culture, behaviors and action plans to drive business results within a System.
• Proven ability to establish organizational protocols and systems to identify client issues, trends, and opportunities and effectively integrate them into segment strategies.
• Top-notch leader who has demonstrated positive business results by driving significant revenue within a large business. Using a hands-on, customized approach with clients, she/he will be solution-oriented and able to craft bespoke delivery programs to meet client needs.
• Adept ability in using a multi-faceted approach to creating meaningful relationships that lead to growth for Sodexo. Listening to client needs, understanding their challenges and pain points, and addressing those challenges with thoughtful solutions is integral in this role.
• The VP Operations-Seniors US needs to have the presence and gravitas to present confidently with C-suite clients and in industry forums. As the segment's senior-most operations leader, this individual is accountable for the overall performance of the function, the profitable achievement of organization goals, and the aligning objectives to the segment and the group's business strategy.
• The successful candidate will be a dynamic leader and an accomplished executive with unquestionable integrity, a positive reputation, and demonstrated success in profitably building a scaled human-capital intensive business with a distributed network of employees.
• This person will bring enthusiasm, high energy, passion, intensity, and exceptional leadership in order to drive growth in the business.

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, access to our employee assistance program, and other discounts. Click here for more information about Sodexo's Benefits.

Serves as the primary representative for client accounts within a designated geographic area including policy compliance, staff training and development, financial performance, and client retention. Responsible for successfully coordinating and directing all activities within the area through DMs, regional support staff and regional employees. Works in all matters relating to contract and account operations. Ensures that all employees under his/her operational control comply with all client, government, corporate and Division policies and procedures.

Basic Education Requirement - Bachelor's degree or equivalent experience
Basic Management Experience - 10 years
Basic Functional Experience - 10 years of multi-unit, support, or strategic leadership experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.