Retail Trainer - Jacksonville

About Us

Mercedes-Benz USA, headquartered in Atlanta, GA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

MBUSA requires all new employees to present proof they are fully vaccinated against COVID-19 prior to the start date. Currently, "fully vaccinated" is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine. Individuals with a valid medical/religious reason preventing them from taking the vaccine may request an accommodation

Job Overview

Conduct Retail Training courses for dealer client contact and MBUSA internal personnel in support of MBUSA Education & development objectives, regional and individual market needs, and MBUSA corporate mission and vision objectives.

Responsibilities

Conduct assigned retail training courses, developing and/or revising training guides and lesson plans to tailor materials to varied audiences, maintaining the highest standards for quality, innovation and client focus. Assist curriculum developers with development of course curriculum and training materials. Ensure measurable, effective application and use of training and development at retail as evidenced by improved behaviors, knowledge and skills. Collaborate with the Market Teams, and Education Supervisor and Team Leader, to assure Education & Development initiatives effectively reach target clients, providing reporting feedback and follow-up as required. Assist in conducting needs analysis to identify performance/competency gaps in meeting corporate objectives. Cross-train in MBUSA Technical courses to increase understanding of MB technology systems, diagnostic and repair procedures.

Requirements:

- Must be able to work flexible hours/ work schedule

- Travel domestically

- Travel Internationally

- Work weekends when required

Qualifications

Education

- Bachelor's Degree (accredited school) or equivalent work experience with emphasis in:

- Adult Learning

- Computer/Information Science

- International Relations/Business Teaching

- Facilitation skills using Blended Learning Theory

- Must have 5+ years (total) of experience in the following:

- Automotive-Retail: Proficient Knowledge of retail processes and procedures, with emphasis in new and pre-owned sales, accessories, service and parts.

- Automotive -Technical: General Knowledge of automotive technical information systems and repair/diagnostic procedures

- Business - General Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.

- Business Management: Proficient Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods.

- Communications Planning: General Knowledge of marketing research sources and data analysis techniques, marketing plan development process, strategic and creative integration techniques, marketing team organization and operational processes.

- Education: Comprehensive Knowledge of principles and methods for curriculum and training design, including adult learning theory, teaching and instruction for individuals and groups, and the measurement of training effects.

Additional Information

Must have 5 years (total) of experience in the following:

- Automotive-Retail

- Sales

Retail training experience required

Bilingual in English/Spanish preferred

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.