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Senior Consultant, Client Success
United States, Virginia, Ashburn
|September 06, 2022|
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.Job Description
Position can be filled in Atlanta, Miami or Ashburn Visa office
Visa Business Solutions - Client Service Delivery (VBS-CSD) provides industry-leading implementation services and operational support to Visa's B2B clients around the world. With our deep knowledge and expertise, we are a key internal partner to Sales, Product and Technology teams bringing the voice of the client into the design, development and successful deployment of Visa products and solutions. As a part of the Client Services organization, this team provides support to financial institutions, fintech partners and their corporate clients who utilize a suite of Visa Business Solutions (VBS) products. Areas of focus include B2B (virtual and card-based) payments, expense management, travel solutions, data solutions, and reporting.
The Sr Account Manager is an individual contributor role responsible for being the primary operational contact for a global Financial Institution in the Online Travel Agency space. This individual will be a global coordinator, developing structure and process to guide colleagues in all regional markets. This is a customer facing role and this person will work as the global technical leader, to include educating and consulting on the bi-annual Business Enhancement Release. The individual will have accountability for end-to-end client delivery and operations for the client and provide program management and leadership across several parallel and global strategic initiatives aimed at growing the Online Travel Agency business. This individual will also serve as the primary escalation contact. As this is an operational role, success in this role will be measured in increasing operational efficiencies, establishing productive client relationships, and effectively consulting and problem solving for Visa products and solutions.
This is a hybrid position. Hybrid employees can alternate time between
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.
Work Hours:Varies upon the needs of the department.
Travel Requirements:This position requires travel5-10% of the time.
Mental/Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.