Dealer Digital Product Lead - Inventory Service

About Us

Mercedes-Benz USA is responsible for the sales and marketing services of all Mercedes-Benz and Maybach products in the United States. We're always looking for talented, energetic and dedicated people to join our team. From positions in our corporate headquarters to technician and retail opportunities in local areas, there are open positions all across the US.

MBUSA requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, "fully vaccinated" is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine. Individuals with a valid medical/religious reason preventing them from taking the vaccine may request an accommodation.

Job Overview

Mercedes-Benz USA (MBUSA) is seeking a Product Lead to support our organization and dealer network in all aspects of the new-for-2022 Digital Inventory Distribution Service. The Inventory service powers front-end experiences that enable MBUSA.com, Dealer Sites and third-parties to connect shoppers directly to their product(s) of choice, allowing them to do business with Mercedes-Benz wherever and whenever they prefer. This position will ensure the stability and quality of Inventory displayed across all digital platforms, including MBUSA-owned (MBUSA.com), Dealer-owned and operated websites and third-party auto-endemics. Additionally, selected candidate will drive growth across the online and digital shopping ecosystem at MBUSA to further our digital excellence and deliver on MBUSA's brand promise.

MBUSA's Product Lead is responsible for all project management from the Business perspective, including roll-out across the dealer network, scaling of capabilities, and enhancements that support evolving business objectives. The Product Lead will be in direct communication with the dealership and field network to ensure the Inventiory system is meeting all expectations, and all stakeholders are successfully leveraging the system. Core responsibilities will include triage and dealer advocacy, development and socialization of feature upgrades, implementation of fixes, and optimization of customer-facing and dealer-facing digital products that rely on the Inventory feed.

Therefore, the ideal candidate will bring strong communication and problem-solving skills, embody a customer-first mindset, and have the ability to understand complex back-end data feeds, routing and front-end integrations. Marketing funnel awareness preferred; along with an agile approach to iterative improvements. This role lives within the Digital Platforms Digital House business unit, and partners closely with MBIT, Financial Services, Agency and HQ colleagues.

Responsibilities

Include but are not limited to:

* 20% - Manage roll-out and ongoing optimization of all-new Inventory Management system

- The owner of this role is expected to achieve a complete and comprehensive understanding of our inventory feed compositions and flow, comprised of an aggregated feed from Dealer Inventory Management Systems (IMS), MBIT build/package option feed appendix, and MBUSA feed exports (New, Used, CPO)

* 20% - Collaborates with MB IT partners, Agency teams, and Product Owners on the Digital Platforms team

- Understand ongoing initiatives, help develop user stories to achieve business goals/deliver solutions for current and future website capabilities that involve and/or are reliant upon Inventory feeds

- Develop innovative ways to leverage inventory within MBUSA platforms as well as externally

* 30% - Serve as Primary Point-of-Contact for Dealership and MBUSA Field Personnel Inventory system support

- Receive inbound communications and/or issue reporting from the network, perform initial triage, and when necessary connect with stakeholders to deliver resolution for the dealers. Stakeholders will include, based on the type of issue that arises:

- MBUSA Product Owners on the Business team

- MB IT partners

- MBUSA Inventory Vendor

- Inventory Management System Providers at the dealer level

- Dealer Website Providers

- 3rd Party Auto-Endemic Sites

- Issues may include, but are not limited to Vehicle imagery, Pricing display, Vehicle specifications, on both MBUSA.com and Dealer-owned Websites.

- Creation of a feedback loop between MBUSA and dealer network to understand qualitative success of inventory feeds and information.

- Deliver proactive communications to the field/dealers on Inventory system (i.e. status/outages, upgrades to features, functionality) via available channels - host webinars, deliver written notifications, and host working sessions with dealer and field colleagues.

- Ensure MB Dealers and Field representatives attain & retain the highest level of competency related to the Inventory Managament System at all times.

* 10% - Development and roll-out of necessary in-store processes.

- Partner wth MBUSA stakeholders (i.e. Network Development, MB Academy, Digital Training) in the definition, implementation, and management of needed in-store digital-enabled touchpoints, communications, and/or process changes related to inventory.

* 10% - Support relevant content exploration/distribution to emerging channels

- Partner with the overall Marketing Services team, MB Canada business units, and dealer and customer stakeholders to ensure Inventory feed is leveraged as effectively as possible - the automotive digital landscape is dymanic and continues to change every day.

* 10% - Reporting, Product Performance and Financial Management

- Manage Key Performance Indicators and Budget on a regular basis, and deliver needed updates from the US/North America on global HQ calls.

- Collaborate as needed with various stakeholders throughout the MB North America organizations, including, but not limited to: Finance, Accounting, Tax, Legal, IT, MB Academy, Digital House counterparts, After Sales Business Development, Network Development.

Qualifications/ Education

Must have 5 years (total) of experience in the following:

- Product Development and Ownership: General Knowledge of concept development process, production process, agile work methodologies, and tools for measurement of effectiveness

- Business: General Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization

- Stakeholder Management: Experience working across business units to define requirements in detail, write feature stories for development team, identify dependencies, and manage stakeholder expectations throughout the project cycle.

- Market Research: General Knowledge of market research sources, data analysis techniques and methodology from various research tools

Bachelor's Degree (accredited school) or equivalent work experience with emphasis in:

* Marketing

* Communications

* Product Development

* Digital Product Development, implementation

* Agile Methodologies

* eCommerce experience is a plus

Additional Information

Must be able to work flexible hours/work schedule

Requires valid driver's license

Travel domestically

Work weekends when required

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.