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Manager, Sales Process & Technology

NRG Energy
United States, Texas, Houston
May 28, 2022

As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future!

Job Summary:

Do you enjoy breaking down a process to find the key areas where it is not performing well? Do you like brainstorming different ways to solve a problem, assessing which idea will have the best impact, and then being the leader to put that solution in place? Then this may be the job for you!

The Sales Process & Technology Manager is a position that will work with key stakeholders to document processes, identify best practices, and implement innovative solutions to support our Residential Telesales, Small Business, and Security By Reliant channels. This role will participate in cross collaboration projects targeted to reduce costs, improve customer experience, and increase sales.

Essential Duties/Responsibilities:


  • Document and evaluate business processes; identify opportunities to drive continuous improvement through redesign, workflow, automation, and elimination of non-value-added work.
  • Use root cause analysis to identify innovative solutions to exceptions, errors, and process gaps.
  • Manage project implementation including documenting business requirements, technical specification design, coordination with various teams for approval & execution, quality assurance testing, user acceptance testing, end to end testing, and product launch.
  • Provide day-to-day analytical and technical support across Residential Telesales, Small Business, and Security By Reliant channels.
  • Manage the launching of new sales partners, technology and products from initial request through user testing and training.
  • Serve as a subject matter expert on process, systems and platforms used by sales channels
  • Develop team members through identifying areas of opportunity, creating training plans/goals, and managing performance outcomes
  • Perform other related duties as assigned

Working Conditions:

  • Open office environment, currently 1-2 days per week
  • Some overtime required as special projects arise.
  • Travel - 10%

Minimum Requirements:

  • College degree in business, economics, or a related field or equivalent work experience
  • Ability to interview other subject matter experts, technical teams, and end users to understand process / system, asking questions and challenge status quo
  • Detail oriented with ability to multi-task
  • Strong interpersonal, verbal, and written communications, and presentation skills.

Preferred Qualifications:

  • Proficient in Microsoft Visio
  • Experience working on technology integration projects
  • SQL query writing proficiency
  • Strong interpersonal, verbal, and written communications, and presentation skills.

Additional Knowledge, Skills and Abilities:

  • Proficient in Excel
  • Proficient in Power Point and Word
  • Project management experience preferred
  • Ability to work both independently and with teams.
  • Experience working with or within a Retail Electricity Provider
  • Process improvement skills such as Lean / Six Sigma
  • Experience with SAP


NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources.