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Operations Specialist II
 Aon | |
 United States, Pennsylvania, Fort Washington | |
| 1100 Virginia Drive (Show on map) | |
 August 13, 2022 | |
| Aon is looking for Operations Specialists II/Customer Service Rep The Operations Specialist, with Aon Business Services - Integrated Services, will support our Healthcare Individuals Program in Fort Washington, PA! This is a hyrid role! Your impact as a Customer Service Operations Specialist II Responding to client inquiries via email, processing financial transaction and working with multiple systems. This position offers a variety of assignments, learning opportunities and visibility throughout multiple departments within Aon Affinity! Responding to client inquiries Responsible for responding to client inquiries for new and existing customers via email. This colleague assesses the needs of the client and can act as advisor or processor, depending on the request. The colleague would process changes using the policy management system based on program rules and underwriting guidelines. While templates are in place, due to the nature of the request, the colleague will have the ability to free form responses based on the request. This role required to have or acquire a Property and Casulty Licensed due to the advisory capacity they must fill; Affinity will help you attain your license by paying for study material/taking the test while allowing 6 months fro the hire date to obtain. Financial Transactions Responsible for processing financial transactions to debit / credit policy accounts depending on the nature of the request. Work with Aon's Acounting Operations Department to resolve payment requests. You Bring Knowledge and Expertise Required Experience: Recent graduates will be considered Excellent verbal and written communication skills Strong PC skills - proficiency in Word and Excel Attention to detail with a high level of accuracy and customer service focus Proven use of sound judgment skills with solid decision-making abilities Ability to multi-task and independently prioritize work Independent problem-solving skills Basic Math Skills Preferred experience: 2+ years of office work experience Insurance industry work experience Property and Casualty license Required to acquire the Property & Casualty license within 6 months of hire date Education: High School Some college or relevant work experience preferred We offer you A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; medical, dental and vision insurance, various types of leaves of absence, paid time off, including sick days and vacation days, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits are governed by the applicable plan documents and policies. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer. Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2508442 | |