EDP Office Automation Specialist I/II

• Vacation: 12 to 25 days per year depending on length of public employment.
• Holidays: 12 days per year.
• Sick Leave: 12 days sick leave per year. Unlimited accumulation, one year of which can be converted to service credit upon retirement.
• Health Plan: Choice of medical and dental plans (with vision care). County contributes toward the employee's premium.
• On-Site Employee Health Clinics in Santa Barbara and Santa Maria: Provides ongoing and episodic services to eligible employees and their eligible dependents over age of 5.
• For County benefits, please visit . In addition, applicants from other public sector employers may qualify for retirement reciprocity and time and service credit towards an advanced vacation accrual rate.

The EDP Office Automation Specialist I/II is the flexibly-staffed specialist series within the Office Automation career series. Incumbents, depending on assignment, provide technical support and expertise in Local/Wide Area Networks (LAN/WAN) operating systems and related software, administration, development, application support and data base management of n-tier and client/server systems. The emphasis of the I, or entry, level is the testing and implementation of large-scale, complex systems; incumbents may perform the full range of duties, including research and product design, on smaller, less complex projects. The II, or journey, level handles a broader range of more complex, large-scale assignments.

The Ideal Candidate will possess strong interpersonal skills, a high level of professionalism, and:

• Bachelor's degree or Associate's degree in a related field.
• Certifications in ITIL or Microsoft.
• Experience running day-to-day operations of an Information Technology Service Desk.
• Experience evaluating, escalating, and solving IT incidents.
• Experience providing specialized support of automated systems ranging from enterprise-level to business unit applications.
• Experience supervising or leading professional staff in a team environment or project.
• Experience gathering, analyzing, and reporting on service desk metrics.
• Experience processing, interpreting and communicating technical information to internal and external clients.
• Experience writing clear and concise documents (e.g., memoranda, correspondence, etc.) and keep records organized accordingly.
• Experience reviewing and making recommendations regarding technological advancements or changes.
• Strong analytic and problem-solving skills and the ability to deal with the ambiguity associated with a rapidly developing environment.
• Excellent oral and written communication skills and the ability to effectively interact with all levels of internal and external customers.
• Professional experience in analyzing, designing, testing and implementing enterprise-wide systems.
• The ability to work well independently and in a team while making positive contributions and assisting others as necessary.
• Ability to effectively manage multiple situations occurring simultaneously, and be detail oriented while handling multiple projects with competing priorities and deadlines.
• Be open to change, new ideas and concepts, and adapt behavior and work methods in response to new information, changing conditions, and unexpected obstacles.
• Demonstrated ability to develop and maintain sound working relationships with people of diverse backgrounds and personalities.
• Ability to successfully handle difficult people and situations, and remain professional with the utmost level of tack, integrity and diplomacy.
• Ability to earn and maintain the trust and respect of the Department's staff, peers, and external stakeholders.
• Ability to stay calm under all circumstances and to effectively handle high stress situations, while thriving under pressure.
• Ability to make informed decisions based on data and use metrics to evaluate success.
• Ability to manage customer expectations on time to resolution based on service level and priority.
• Integrity, resiliency, self-confidence and an impeccable character and the ability to exercise appropriate judgment in answering questions and releasing information; analyze probable impacts of projected consequences of decisions and/or recommendations.

THE PRIMARY SCOPE OF TECHNOLOGIES includes, but is not limited to: Active Directory, ADUC, GPOs, DFS, DHCP, DNS, Microsoft System Center Suite, PowerShell, end user support, Microsoft Windows Server, Microsoft Windows 10, file and print server management, Exchange suite including EMC, Outlook, OWA and ActiveSync, Self Service Password Reset Portal, our Service Catalog, Service-Now, Skype for Business, spam filtering, and volume licensing management.

ADDITIONAL TECHNOLOGIES that may be required include BitLocker, centralized backups, end point protection, network firewall management, , IP address management, Arctic Wolf, Securelink, VMware, wired and wireless networking.

HIGHLY DESIRABLE skills, experience and training:

• Experience leading a team of IT professionals
• Sample IT documentation that demonstrates your ability to communicate technical information to a variety of technical and non-technical audiences
• Demonstrated skills developing solutions for end users and/or enterprise systems
• ITIL training and/or certification
• Microsoft training and/or certification
• Office 365 management and/or certification
• BA or BS degree in Computer Science, management Information Systems or a related field

1. Assesses departmental automation needs; assists in communication with vendors and technical evaluation and analysis of products; installs and tests systems, upgrades, consolidations, or conversions; consults with departmental LAN administrators for training, problem resolution, and to provide expertise for informed decision making; provides recovery expertise during emergencies or in case of equipment failure.
2. Identifies, analyzes, and recommends methods of problem resolution for user departments; assists and develops technical end-user documentation for in-house staff and/or departmental customers.
3. Develops and implements appropriate training for in-house automation staff to provide direct support to departments.
4. Regularly attends seminars and reads and evaluates trade journals, vendor reports, and other information sources for emerging technologies; researches products and manufacturers.

1. Two years of experience implementing and testing enterprise-wide software and hardware on a large scale (about 15 servers), including one year of direct experience with a large wide area network (about 500 devices); OR,
2. Two years of experience performing duties equivalent to those of an EDP Office Automation Coordinator, Senior with Santa Barbara County; OR,
3. A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

APPLICATION & SELECTION PROCESS:

• Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
• Application Ranking: Applications that meet the employment standards will be evaluated and scored based on the highly desirable qualifications. Candidates' final score and rank on the eligibility list will be determined by the information provided in their application. This process may be eliminated if there are fewer than 11 qualified candidates.

For the Sheriff's Office, a conditional offer is extended to those candidates who successfully complete the background investigation; if the offer is accepted, you will then be required to complete and pass a medical exam prior to hire.

BACKGROUND INVESTIGATION: The Sheriff's Office conduct a background investigation. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment. Other departments may require an extended background check including credit history; this is at the discretion of each department

The following process is used for the Sheriff's Office and General Services Department:

• Personal History Questionnaire (PHQ). Once candidates are placed on the employment list, the Human Resources Department will email candidates a notice regarding completion of a Personal History Questionnaire (PHQ). Failure to submit a PHQ by the deadline will result in disqualification from the selection process for the Sheriff's Office and General Services Department.
• If candidates pass and are in the top group, they will be sent to the hiring department for consideration. Candidates that are interviewed and considered for the position, will advance to the next step in the hiring process, which includes the following:
  • General Services Department -
    • Background Screening: Includes an evaluation of references, prior employment, residence history, and neighborhood check.
    • Live Scan - Electronic fingerprint scanning that is certified by the State Department of Justice.
• Sheriff's Office -
  • Polygraph Examination: Measures the accuracy of information disclosed on the PHQ and during the background investigation.
  • Background Investigation: Includes an interview and in-depth background investigation of arrest records, personal, military, credit, and employment history; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and a safe driver. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment.
  • Live Scan - Electronic fingerprint scanning that is certified by the State Department of Justice.

The Public Health Department (PHD) requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the PHD Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.

Statement of Commitment
The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future." Expanding the full range of employee talent allows the County to deliver our best to all our community members.

Disaster Service Worker: Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

COVID-19 Vaccination Verification and Testing: This position may be subject to State Health Officer Orders (SHOOs) or County policy regarding vaccine verification and/or testing. Please contact the hiring department for more information.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Open until filled; For first consideration apply by Thursday, April 7, 2022 at 4:59 PM PST; postmarks not accepted. Applications and job bulletins can be obtained 24 hours a day at .