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Product Director

Kaplan North America, LLC
United States, Massachusetts, Boston
August 12, 2022

Job Title

Product Director

Job Description

If you are enthusiastic about education, using your skills and talents to help improve people's lives, and interested in working on a team of professionals at a globally respected education organization- you've found the right place. At Kaplan, we're passionate about what we do and who we do it for.

Unyielding determination to make a difference in people's lives through the power of education- That is Kaplan. For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are the intersection of education and technology, providing our students and clients with an experience that not only allows them to achieve their goals, but also ignites lifelong learning. Kaplan's culture of collaboration, innovation, and creativity truly makes Kaplan a great place to work and positions us to continue to deliver a best-in-class educational experience.

The future of education is here and we are eager to work alongside those that want to make a positive impact and inspire change in the world around them.

The Product Director is responsible for the content and product development for the all 38 product lines. This role oversees the definition and execution of products, working closely with marketing, editorial, and product operations to ensure successful launches. The Product Director understands the markets, market changes, and educational services trends for their specific product lines.

Primary Responsibilities:

  • Delivery of Engineering and Architecture product roadmap, which includes the following:

    • Defining new products/updates to implement product strategy.

    • Documenting and defining quality and scope to the team.

    • Working cross-functionally as appropriate to achieve desired result.

  • Management of product and content management teams:

    • Mentoring, training, performance management and development.

    • Monitoring quality and execution of the product.

  • Improvement of product effectiveness and satisfaction with analysis of customer feedback and implementation of corrections.

  • Ensures customer feedback is addressed in timely, prioritized manner and improvements are communicated to market.

  • Advocates for and Monitors development requests and bugs needing resolution in product-specific systems.

  • Works closely with Marketing department to maximize impact of product releases and campaigns.

  • Coordinate, track, and report on project/issue/system statuses within existing project and content management systems.

  • In consultation with the Executive Director determine priorities based on departmental objectives, importance to the company, impact on team, and other relevant criteria.

Minimum Qualifications:

  • Bachelor's degree in Business, Engineering, or related field or equivalent experience.

  • 3+ years of experience managing teams of at least 3 direct reports.

  • 3+ years of experience in product management, publishing, educational services, or related field.

  • 3+ years of experience in project management, managing large, overlapping projects.

  • Intermediate skills with Microsoft Office Suite and/or Google Workspace.

  • Diplomatic and effective communication skills with all departments, team members, management, vendors, and project stakeholders regarding requirements, objectives, priorities, statuses, deadlines, and other aspects of work.

  • Strong organizational skills and ability to skillfully project manage multiple priorities, work under pressure, and meet deadlines.

  • Ability to accurately, clearly and succinctly write processes and checklists.

  • Excellent communication, collaboration, and "customer service" skills.

  • Strong analytical and problem-solving skills.

  • Exceptional attention to detail.

  • Reliable, tactful, and diplomatic.

  • Accepting of constructive criticism, able to apply feedback.

  • Proactive approach and work ethic appropriate for a fast-paced, team-oriented, growing company.

Preferred Qualifications:

  • MBA preferred

  • Engineering License (FE and/or PE) a plus

  • Familiarity with common publishing tools and systems, such as Adobe Creative Suite, content management systems, learning management systems, stylesheets, wikis.

We offer a competitive benefits package including:

  • Remote work providing flexible work/life balance

  • Comprehensive Retirement Package including 401K company match and two pension programs

  • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members

  • Competitive health benefits and new hire eligibility starts day-1 of employment

  • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

  • And so much more!

#LI-ER1

#LI-Remote

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Content/Material Creation

Business Unit

00079 Kaplan Professional

Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found .

Individuals hired for KNA positions that require in-person travel and/or interactions must be fully vaccinated against COVID-19 unless otherwise prohibited by law. KNA complies with federal, state, and local laws with regard to accommodations related to this policy.

Diversity & Inclusion Statement:

Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our .

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